Refund policy

Last updated 6 September 2026. This policy is written in plain language; where it and the Terms of Service differ, this policy governs returns and refunds.

Everything is made to order

No cap exists until you order it. Production starts within one business day of payment. You can change or cancel an order free of charge until production starts — email info@nidol.com with your order number (it starts with ND-) and we will confirm whether we caught it in time.

Personalized and custom items are final sale

A cap with your name, initials, date or artwork stitched on it cannot be resold, so we cannot accept it back for a change of mind or a typing mistake. Please check spelling and capitalization in the preview before you order — we reproduce your text exactly as entered.

If the stitching is wrong because of our error — the wrong text, colour, placement or cap — we remake it at no cost, or refund you in full. Send a photo and your order number within 14 days of delivery.

Non-personalized items: 30 days

Caps without personalization can be returned within 30 days of delivery if they are unworn, unwashed and in their original condition. Email us first; we will send a prepaid return label and instructions. Returns sent without contacting us cannot be accepted. Return shipping for change-of-mind returns is deducted from the refund unless the item was faulty.

Damaged, defective or wrong items

Every cap is photographed before it ships — hooped, first piece and finished — so we can usually tell what happened. If your order arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with a photo. We will replace it or refund you in full, including any return shipping.

Artwork we cannot stitch

We may decline to stitch text or artwork that infringes someone else's trademark or copyright, or that we are not able to reproduce in thread. If we decline your order we tell you why and refund you in full.

Refunds

Once we receive and inspect a return, or confirm a defect from your photos, we refund to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved a refund, email us.

Exchanges

Because each cap is made to order, the fastest route is to return the item (if eligible) and place a new order for the one you want.

Returns address

Nidol Inc, 3125 Progress Cir, Jurupa Valley, CA 91752, United States. Please do not send anything without a return authorization from us.