Shipping policy

Last updated 6 October 2026.

Production time, then transit time

Small orders of ready-to-order caps are embroidered after you order and normally ship within 2 business days. Carrier transit time is additional. Bulk orders may require more production time, depending on quantity. We confirm the production schedule for bulk, personalized and custom orders with your quote before ordering.

Where we ship

We ship from California to the United States, Canada and supported international destinations, including Europe. Available services and carrier-calculated shipping rates are shown at checkout for your delivery address. USPS Ground Advantage is our standard service. Priority Mail and Priority Mail Express are paid expedited services. International orders do not qualify for free shipping. Local pickup is not currently available.

Carriers and transit

For orders shipping within the United States, free Standard Shipping (USPS Ground Advantage) is available when the merchandise subtotal is US$79 or more. Select the free Standard option at checkout. Taxes and shipping do not count toward the minimum. Priority Mail and Priority Mail Express remain paid options at every order value; international shipping is always charged.

Orders ship from our embroidery line in California using the carrier and service selected at checkout. Ground transit is usually 2–5 business days depending on your distance from California. Shipping options and costs are shown at checkout before you pay.

Caps are packed in a protective box to help preserve their shape, not a flat mailer.

Tracking

You receive an email with tracking the moment your order leaves us. If tracking has not moved for 5 business days, email info@nidol.com with your order number and we will open a trace with the carrier.

Address changes

You can change your shipping address until the order ships — email us as soon as possible. We cannot redirect a package once the carrier has it. Orders returned to us because of an incorrect or incomplete address can be re-shipped at cost.

Lost or damaged in transit

If a package is confirmed lost, or arrives damaged, contact us within 14 days of the expected delivery date. We will remake and re-ship at no cost, or refund you.

If we are running late

If your order will miss the production window shown on the product page, we email you before the date passes, not after, and you may cancel for a full refund if it has not entered production.