Shipping policy

Last updated 6 September 2026.

Production time, then transit time

Every cap is stitched after you order it, so your delivery date is production time + transit time. The production window for each item is shown on its product page (typically 3–5 business days). A design being stitched for the first time needs a few extra days for digitizing — the product page tells you before you order.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii and APO/FPO addresses. We will add other countries later.

Carriers and transit

Orders ship from our embroidery line in California by USPS or UPS. Ground transit is usually 2–5 business days depending on your distance from California. Shipping options and costs are shown at checkout before you pay.

Tracking

You receive an email with tracking the moment your order leaves us. If tracking has not moved for 5 business days, email info@nidol.com with your order number and we will open a trace with the carrier.

Address changes

You can change your shipping address until the order ships — email us as soon as possible. We cannot redirect a package once the carrier has it. Orders returned to us because of an incorrect or incomplete address can be re-shipped at cost.

Lost or damaged in transit

If a package is confirmed lost, or arrives damaged, contact us within 14 days of the expected delivery date. We will remake and re-ship at no cost, or refund you.

If we are running late

If your order will miss the production window shown on the product page, we email you before the date passes, not after, and you may cancel for a full refund if it has not entered production.